FOCUSfwd Device Integration

To use a smartphone to sync your physical activity with FOCUSfwd without an activity tracker, you must set up Mobile Tracking. Mobile Tracking is available via the Fitbit® app, Apple Health or Google Fit. 

Important note for Apple users connecting via the FOCUSfwd app: Do not allow access to iPhone/Apple Watch during the app setup if you wish you to use the Fitbit app on your smartphone or a Fitbit or Garmin® activity tracker.

Step 1: Get started.

• Download the Fitbit app on your smartphone from the Apple App Store, Google Play or Microsoft Store, and select Get.

Step 2: If you do not have an account, select Join Fitbit and then No Fitbit Yet? within the initial app setup. 

• Create an account with the instructions on your smartphone.

If you already have an account, select Log In.

• Select the Account settings. 
• Select the option for setting up a new device.
  • Choose MobileTrack.
  • Follow the Mobile Tracking instructions on your smartphone.

Step 3: Connect to the FOCUSfwd Wellness Incentive Program.
Now that you’ve setup a Mobile Tracking account, let’s review the steps for connecting to FOCUSfwd to begin earning entries!

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit^®.
• Select GET FIT.

You can always access this from any page in the program.

• Select the Connect button under the Fitbit brand. 
• You'll automatically be taken to log in to your Mobile Tracking account.
• Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.
  • This will be Cardholder by ChipRewards asking for permission:

FOCUSfwd Wellness Incentive Program recommends you select Allow All, as we may track other data in the future for rewards. However, “activity and exercise”, “profile” and “devices and settings” should be checked. Select the Allow button to complete the process.

 

Setting Up Mobile Tracking Using Apple Health
Mobile tracking is available for iPhone users via Apple Health. To connect your Apple Health data, you must connect using the FOCUSfwd app.

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2:  Allow access to Apple Health during app setup. 

• During the app setup, you will be asked how you would like to track your steps. Select iPhone/Apple Watch.
• Your Health Access settings will appear. Toggle your Steps data on to allow FOCUSfwd to read your Steps data.
• Select Allow.

If you skipped this step during the app setup, follow the steps below to connect:

• Go to your device settings.
• Select Health.
• Select Data Access & Devices.
• Select FOCUSfwd.
• Allow FOCUSfwd to read your step data.

Important note for Apple users connecting via the FOCUSfwd app: Do not allow access to iPhone/Apple Watch app setup if you wish you to use the Fitbit^® app on your smartphone or a Fitbit or Garmin^® activity tracker. 

**Don’t see your activity tracker? No problem! Just follow the steps on how to connect a smartphone.**

If you have an Apple Watch, you must connect using the FOCUSfwd app. Follow these steps to get connected!

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit^® using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2:  Allow access to Apple Health during app setup. 

• During the app setup, you will be asked how you would like to track your steps. Select iPhone/Apple Watch. 
• Your Health Access settings will appear. Toggle your Steps data on to allow FOCUSfwd to read your Steps data. 
• Select Allow.

If you skipped this step during the app setup, follow the steps below to connect:

• Go to your device settings.
• Select Health.
• Select Data Access & Devices.
• Select FOCUSfwd.
• Allow FOCUSfwd to read your step data.

To verify your Apple Watch is connected to Apple Health:

• Go to your device settings.
• Select Health.
• Select Data Access & Devices.
• Connected devices will appear under Devices.

If you have a Fitbit or Garmin activity tracker, follow these steps to get connected!

Step 1: Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit.

Step 2: Select GET FIT. 

• You can always access this from any page in the program.

Step 3: Select Connect under your compatible device. You'll then be directed to log in to your device account.

Step 4: Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.

• FOCUSfwd Wellness Incentive Program recommends you select Allow All. Your “activity and exercise", “profile” and “devices and settings” must be checked. Select the Allow button to complete the process.

If you have a Google Fit device, you must connect using the FOCUSfwd app. Follow these steps to get connected!

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2:  Connect with Google Fit during app setup. 

• During the app setup, you will be asked how you would like to track your steps. Select Google Fit. 
• Select Connect to Google Fit.
• Choose the Google account associated with your Google Fit.
• Select Allow.

That’s it! You’re now connected and can begin to earn for staying active!

Important note for iPhone users connecting via the FOCUSfwd app: Do not allow access to iPhone/Apple Watch app setup if you wish you to use the Fitbit^® app on your smartphone or a Fitbit or Garmin^® activity tracker. 

Follow the steps below to connect an iPhone or Apple Watch:

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit^® using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2:  Allow access to Apple Health during app setup. 

• During the app setup, you will be asked how you would like to track your steps. Select iPhone/Apple Watch. 
• Your Health Access settings will appear. Toggle your Steps data on to allow FOCUSfwd to read your Steps data. 
• Select Allow.

If you skipped this step during the app setup, follow the steps below to connect:

• Go to your device settings.
• Select Health.
• Select Data Access & Devices.
• Select FOCUSfwd.
• Allow FOCUSfwd to read your step data.

To verify your Apple Watch is connected to Apple Health:

• Go to your device settings.
• Select Health.
• Select Data Access & Devices.
• Connected devices will appear under Devices.

 

Follow the steps below to connect a Fitbit or Garmin activity tracker.

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2: Connect your Fitbit or Garmin activity tracker.

• During the app setup, you will be asked how you would like to track your steps. Select Fitbit, Garmin, etc. 

Step 3: Select Connect under your compatible device. You'll then be directed to log in to your device account.

Step 4: Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.

• FOCUSfwd Wellness Incentive Program recommends you select Allow All. Your “activity and exercise", “profile” and “devices and settings” must be checked. Select the Allow button to complete the process.

If you skipped this step during the app setup, follow the steps below to connect:

• Allow FOCUSfwd Wellness Incentive Program access to the data needed to track and score your physical activity.
• Open the app menu and select App Settings.
• Under Devices select Settings.
• Select Connect under your compatible device. You'll then be directed to log in to your device account.
  • This will be Cardholder by ChipRewards asking for permission:
  • FOCUSfwd  Wellness Incentive Program recommends you select Allow All. Your “activity and exercise", “profile” and “devices and settings” must be checked. Select the Allow button to complete the process.
  • Allow FOCUSfwd to read your step data

 

Follow the steps below to connect using Google Fit:

Step 1: Download the FOCUSfwd app and link your account.

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app. 
• Open the FOCUSfwd app. 

Step 2: Connect with Google Fit during app setup. 

• During the app setup, you will be asked how you would like to track your steps. Select Google Fit. 
• Select Connect to Google Fit.
• Choose the Google account associated with your Google Fit.
• Select Allow.

Can I link more than one device to my FOCUSfwd account?

• Yes, you can have more than one device linked to your account, but FOCUSfwd Wellness Incentive Program will only record the steps from one device per day. You cannot combine the steps from multiple devices to reach the daily step goal of 5,000 steps.

How long does it take for my steps to sync to my account?

• It takes 24 to 48 hours for your steps to sync from your device and display on the FOCUSfwd Wellness Incentive Program website. Additionally, you must frequently sync the data from your device to your online activity tracker account. This is available through the manufacturer’s website or mobile app. Devices can store up to 30 days of data, so large amounts of data may take longer to sync.

What happens if I change my privacy settings on my device?

• If you have recently changed the privacy settings on your device, you may have revoked access of your physical activity data to FOCUSfwd Wellness Incentive Program. FOCUSfwd Wellness Incentive Program is powered by ChipRewards, so you have to allow Cardholder by ChipRewards access to your physical activity tracker’s data. If you have revoked access to Cardholder by ChipRewards, simply follow the instructions to reconnect your device.

How often should I sync my steps to my account?

• Most devices can hold up to 30 days of physical activity data. Therefore, FOCUSfwd Wellness Incentive Program can sync up to 30 days of physical activity data. If a member does not sync their device data within 30 days of completing the physical activity, FOCUSfwd Wellness Incentive Program will not be able to retrieve the older data.

If you have any additional questions, please call the number on the back of your ID card.