FOCUSfwd Device Integration

If you are using a Fitbit or Garmin device to track your steps, use the following instructions to connect your activity data to FOCUSfwd. 

• Log into FOCUSfwd.
• Select GET FIT at the top of the page.
• Then, select the Connect button under Fitbit or Garmin to sign in to your account.
• Once signed in, grant FOCUSfwd permission to access your activity data.

If you do not have a Fitbit or Garmin, you can use your smartphone to sync your physical activity with FOCUSfwd.

How to Download the FOCUSfwd App and Link Your Account

• Log in to the FOCUSfwd Wellness Incentive Program through My Health Toolkit using your mobile device.
• Select the Learn More button.
• Select the Link FOCUSfwd Account button.
• You will be automatically directed to the FOCUSfwd app in the App Store or Google Play. Download the FOCUSfwd app.

• Open the FOCUSfwd app. 

   

Setting Up Mobile Tracking Using Your Smartphone

Connecting with an Apple Device

Mobile tracking is available for iPhone users via Apple Health. To connect your Apple Health data, you must connect using the FOCUSfwd app.

Step 1: Download the FOCUSfwd app

• See previously mentioned instructions on how to download the FOCUSfwd app.

Step 2:  Allow access to Apple Health during app setup

• During the app setup, you will be asked how you would like to track your steps. Select iPhone/Apple Watch.
• Your Health Access settings will appear. Toggle your Steps data on to allow FOCUSfwd to read your Steps data.
• Select Allow.

If you skipped this step during the app setup go to your device settings to get connected.

Connecting with a Google Device

Mobile tracking is also available for Google device users via Google Fit. To connect your health data, you must connect using the FOCUSfwd app.

Step 1: Download the FOCUSfwd app

• See previously mentioned instructions on how to download the FOCUSfwd app.

Step 2: Connect with Google Fit during app setup

• During the app setup, you will be asked how you would like to track your steps. Select Google Fit.
• Select Connect to Google Fit.
• Choose the Google account associated with your Google Fit.
• Select Allow.

Can I link more than one device to my FOCUSfwd account?

• Yes, you can have more than one device linked to your account, but FOCUSfwd Wellness Incentive Program will only record the steps from one device per day. You cannot combine the steps from multiple devices to reach the daily step goal of 5,000 steps.

How long does it take for my steps to sync to my account?

• It takes 24 to 48 hours for your steps to sync from your device and display on the FOCUSfwd Wellness Incentive Program website. Additionally, you must frequently sync the data from your device to your online activity tracker account. This is available through the manufacturer’s website or mobile app. Devices can store up to 30 days of data, so large amounts of data may take longer to sync.

What happens if I change my privacy settings on my device?

• If you have recently changed the privacy settings on your device, you may have revoked access of your physical activity data to FOCUSfwd Wellness Incentive Program. FOCUSfwd Wellness Incentive Program is powered by ChipRewards, so you have to allow Cardholder by ChipRewards access to your physical activity tracker’s data. If you have revoked access to Cardholder by ChipRewards, simply follow the instructions to reconnect your device.

How often should I sync my steps to my account?

• Most devices can hold up to 30 days of physical activity data. Therefore, FOCUSfwd Wellness Incentive Program can sync up to 30 days of physical activity data. If a member does not sync their device data within 30 days of completing the physical activity, FOCUSfwd Wellness Incentive Program will not be able to retrieve the older data.

If you have any additional questions, please call the number on the back of your ID card.