COVID-19

Updated July 9, 2020

These are unprecedented times. As the news of COVID-19, also known as the novel coronavirus, continues to evolve, you may have questions about your coverage or what to do if you feel sick. We've pulled together some information and resources that can help. 

A Joint Statement on the Spread of COVID-19 in South Carolina

A Joint Statement on the Spread of COVID-19 in South Carolina from the South Carolina Medical Association, the South Carolina Hospital Association and BlueCross BlueShield of South Carolina

Every day we see reports of COVID-19’s impact on the people of South Carolina. We have watched these numbers closely, and we are concerned about the health and safety of our citizens. All of us can help.

Wearing a face mask in public is one way to help slow the spread of this disease. This is a new disease, but there is growing medical evidence that wearing face masks along with handwashing, social distancing, testing and isolation can successfully limit the spread of the virus. What do we know?  

  • COVID-19 primarily spreads from person to person through respiratory droplets from infected persons when they cough, sneeze or even speak. 
  • Respiratory droplets can travel as many as 6 feet or more depending on air currents.
  • Many people may get the virus but not have any symptoms. Even when symptoms do occur, it can take up to 14 days for them to appear.

This means that anyone can spread the virus without knowing it, which is unsafe, particularly for older adults and people with other health issues. Wearing a face mask in public helps protect the health of your community — including the health of your own family members and friends as it may keep you from unknowingly and unintentionally spreading the virus to others.

Of course, face coverings should not be placed on children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without help. Wearing a face mask is also not a replacement for social distancing or other preventive measures. You should continue to practice social distancing, wash your hands and stay home if you are ill. 

As leaders of the health community here in South Carolina, the South Carolina Medical Association, the South Carolina Hospital Association and BlueCross BlueShield of South Carolina all strongly encourage you to do your part in slowing the spread of COVID-19 by wearing a face mask in public.

We pledge to do our part, too. In the coming weeks, you’ll hear and see more from us as we work together to call attention to the role we all can play in slowing the spread of COVID-19 in South Carolina.

Stay well.

Notice of COVID-19 Benefit Plan Changes

Due to COVID-19, we've made benefit changes to your policy starting March 12, 2020. These temporary changes will remain in effect until the end of the COVID-19 public health emergency period. Read the official notice.   

Prior Authorization

BlueCross and BlueChoice to Cover Member Cost for COVID-19 Test and Waive Prior Authorizations When Prescribed by Health Providers

March 11, 2020

BlueCross BlueShield of South Carolina and BlueChoice® HealthPlan of South Carolina will cover testing to diagnose COVID-19 for its members when medically necessary and prescribed by health providers. Any subsequent needed care will be done in close coordination with federal, state and public health authorities.

The health insurers will cover members’ copays, co-insurance and deductibles to diagnose COVID-19 when consistent with the Centers for Disease Control and Prevention (CDC) guidelines, and where it is not covered as part of the Public Health Service response. 

In addition, the companies will waive prior authorizations for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance for members diagnosed with COVID-19.

The organizations are closely monitoring the COVID-19 pandemic situation and working closely with state agencies. “The health and well-being of our members remains our highest priority,” said Matthew Bartels, M.D., vice president and chief medical officer at BlueCross. “We want to remove worry for members around testing coverage questions and reinforce that members who need to be tested for COVID-19 can do so.”

Members who have questions about their coverage should call the number on the back of their ID Cards. 

The CDC has made test kits available for the South Carolina Department of Health and Environmental Control Public Health Laboratory to test for COVID-19. At this time, testing in South Carolina must be coordinated through SCDHEC. 

Individuals who are concerned that they may have the virus are encouraged to call their health care providers. Additional reliable information is available through the SCDHEC Care Line at 855-472-3432, the SCDHEC website at scdhec.gov/COVID19, and the Centers for Disease Control and Prevention website.

The U.S. Centers for Disease Control and Prevention and South Carolina Department of Health and Environmental Control are independent organizations that offer health information you may find helpful.

Lost Coverage

Have You Lost Health Insurance Due to a COVID-19-Related Job Loss?

If you have lost coverage with your employer due to the events of COVID-19, you may be eligible to enroll in health insurance right now. 

At BlueChoice HealthPlan, there are a variety of plans available to meet your needs. 

With more than 30 years of experience serving members throughout South Carolina, we offer affordable plan options that provide more value, more benefits and more options, including:

  • All-inclusive, comprehensive copayment on select plans that covers all services at participating providers offices
  • Enhanced adult and pediatric vision coverage
  • Dental coverage
  • $0 primary care visits on select plans
  • Doctors Care visits for the same cost as a primary care visits, saving members money when an ER visit is unnecessary
  • Annual Plans for those who have a Qualifying Life Event for a Special Enrollment Period. If you find a plan that meets your needs, make sure to submit the supporting documentation required.

Check out our available plans here.

Call us at 855-433-2132 and we will be happy to speak with you about your coverage options. 

 

 

Feeling Sick?

If you think you may be getting sick, use a symptom checker and get more information to help guide your health care decisions. Learn more.

Telehealth Options

See a doctor without leaving home. If you are experiencing COVID-19 symptons, you can consult with a health care professional by phone or video chat. Check out your options.

Staying Healthy

Prevent the spread of germs. Frequent handwashing and limiting contact with others can help limit the spread of COVID-19 and other illnesses. Learn more about how to avoid germs.

Keep Up to Date on the Latest Information

The news on COVID-19 is changing rapidly. And there is a lot of misinformation out there. For the latest information on COVID-19, we recommend that you turn to trusted public health organizations such as:

The World Health Organization

U.S. Centers for Disease Control and Prevention

South Carolina Department of Health and Environmental Control

National Institutes of Health

 

Watch Now: Our chief medical officer, Dr. Matthew Bartels, shares answers to the most common questions and clinical guidance related to COVID-19.

Frequently Asked Questions

Members can call the customer service number on the back of their ID cards for benefit-related questions. 

 

What is the new coronavirus disease 2019 (COVID-19)?

COVID-19 is a respiratory disease caused by a new coronavirus. Coronaviruses are a large family of viruses that may cause illness in people. The name of this new respiratory disease is coronavirus disease 2019, abbreviated as COVID-19.

What are the symptoms?

Symptoms of COVID-19 include fever, cough and shortness of breath. Symptoms may also include chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or sense of smell. These symptoms may appear two to 14 days after exposure to the virus. This list is not all-inclusive. Please consult your medical provider about any other symptoms that are severe or concerning to you.

How dangerous is this virus?

According to the U.S. Centers for Disease Control and Prevention* (CDC), COVID-19 can affect anyone and can cause symptoms ranging from mild to very severe. People with high risk factors and underlying health conditions — such as heart disease, lung disease and diabetes — may be more likely to need hospitalization if they have COVID-19.

How is the virus passed from one person to another?

Someone who is actively infected with COVID-19 can spread the illness to others even if he or she has no symptoms. 

The virus spreads from one person to another through respiratory droplets. These droplets are produced when someone with the illness coughs, sneezes or talks. The droplets can be inhaled, land in the mouths or noses of people nearby and can persist for up to a couple of days on some surfaces. It generally takes close (less than 6 feet away) contact to become infected.

How can I prevent the spread of the coronavirus or other respiratory viruses?
The best way to prevent illness is to avoid being exposed to the virus. To limit virus exposure, the CDC recommends that you:
  • Maintain good social distance (at least 6 feet) from others and avoid close contact with people who are sick.
  • Cover your mouth and nose with a cloth face covering when around others. 
  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, after going to the bathroom; before eating or preparing food ; and after blowing your nose, coughing or sneezing.  
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol. Cover all surfaces of your hands and rub them together until they feel dry. 
    • Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. 

 

Helpful How To Flyers:

Hand Sanitizing Flyer | Spanish: Usar Desinfectante de Manos

Hand Washing Flyer | Spanish: Lavarse las Manos

Social Distancing Flyer

What should I do if I may have been exposed to or think I am sick with COVID-19? 

If you develop a fever and symptoms of respiratory illness, such as a cough or difficulty breathing, or if you have been in close contact with a person sick with COVID-19, contact your doctor before you attempt to see anyone in person. You can tell your health care provider your symptoms and he or she can give you instructions on how to get your medical needs addressed while minimizing the risk of exposure to yourself and others. 

There currently is no cure for this virus, so managing mild symptoms at home may be your best option to prevent further spread of the disease. Of course, should you have life-threatening symptoms such as trouble breathing, call 911 or go to your nearest emergency room. If possible, put on a face mask before seeking emergency medical care.

Could my prescription be impacted? Can I buy more than my usual refill limit to get them filled early? 

BlueChoice is closely monitoring any potential medication access issues to make sure our members get the medications they need in a timely manner.

BlueChoice members who have mail-order pharmacy benefits are encouraged to consider using them. For members who have concerns about running out of medications we recommend they first contact their doctor or pharmacist. Members can call the customer service number on the back of their ID cards for benefit-related questions.

Are the coronavirus test and treatment covered under my insurance?

If you have COVID-19 symptoms or if you have been exposed to someone who has tested positive for the virus, your doctor can order a medically necessary test at no cost to our members.

Any coronavirus testing not ordered by your doctor or that is not medically necessary will not be covered under your insurance. Public health and employment return to work testing are not considered medically necessary and will not be covered. 

BlueChoice has waived all out-of-pocket costs for in-network COVID-19 medical treatment for members.

Are there any prior authorizations required for COVID-19 treatment?

BlueChoice has waived prior authorization for diagnostic tests and related services for members diagnosed with COVID-19. These tests and services must follow CDC guidelines.

 

Helpful How To Flyers:

COVID-19 Overview Flyer 

COVID-19 Overview Poster

Hand Sanitizing Flyer 

Hand Washing Flyer

Social Distancing Flyer

 

Spanish Resources

Spanish: Preguntas Frecuentes

Spanish: Enfermedad por Coronavirus

Spanish: Lavarse las Manos

Spanish: Usar Desinfectante de Manos

Spanish: Enfermedad por Coronavirus

Spanish: Enfermedad por Coronavirus