Where You Go Matters!

Where Should I Go For My Health Care Needs? 

Where you go matters! We care about you and want to help you take charge of your health. Avoid needless worry, out-of-pocket costs and hours sitting in the emergency room (ER) by knowing how to navigate through the health care system and being familiar with other options for your care. 

Primary Care Physician

Your primary care physician (PCP) should be your first choice for health care. See your PCP for common medical issues: 

  • Illnesses such as colds, flu, earaches and sore throats
  • Minor injuries such as sprains, strains and back pain
  • Routine physical exams, vaccinations and screenings
  • A health problem for which you need advice

Don't have a PCP? Find one here. Or, give us a call at 855-838-5897. We can help you find a doctor that fits your needs. 


Network Urgent Care Clinics

Urgent care centers provide another option when you need care and your regular doctor is not available. Urgent care centers provide attention for medical problems that need seeing to right away but are not life-threatening, or for problems that could get worse if you wait. An urgent care visit usually takes less time than a hospital emergency room and costs you much less. 

Blue CareOnDemandSM

You can now visit with a doctor faster and more easily than ever. With Blue CareOnDemand, you can visit with a doctor via smartphone, tablet or computer, rather than visiting an office or urgent care facility. Doctors will diagnose and write prescriptions as appropriate. 

What types of conditions can Blue CareOnDemand doctors treat?

  • Colds
  • Pink Eye
  • Flu
  • Ear Infection 
  • Fever
  • Migraines

When should you use Blue CareOnDemand?

  • The doctor's office is closed
  • You are too sick to drive
  • You are traveling

Download the app via the App Store or Google Play or visit www.BlueCareOnDemandSC.com and sign up for Blue CareOnDemand today!


When Should I go to the ER?

The emergency room is only for very serious or life-threatening problems. 

  • Sudden or unexplained loss of consciousness
  • Signs of a stroke
  • Poisoning
  • Signs of heart attack
  • Severe shortness of breath
  • Medication/drug overdose, alcohol poisoning

The ER is not a substitute for a PCP visit. Going to the ER for something that is not a true emergency could result in long wait times and may result in your claim not being paid. The good news is that you have options! And if you're ever in doubt, err on the side of caution and seek immediate care. 

For more information about making the most of your benefits and navigating the complex health care system, contact our team of ER Care Guardians: 


Monday–Thursday, 8:30 a.m. – 8 p.m.

Friday 8:30 a.m. – 5 p.m. EST

Our ER Care Guardian team consists of licensed social workers and certified medical assistants that aim to address and modify the habits of high utilizers and reduce ER visits.