Expanded Telehealth Options COVID-19

 

As we continue to monitor the spread of COVID-19, we want to make you aware of expanded telehealth options available to our members. With telehealth, you can consult with a health care provider without leaving your home. This can help minimize the spread of illness.
 
Telehealth lets you consult with a health care provider by phone or through video chats on your computer, smartphone or other device. The doctor will advise if you should seek in-person medical help or if you can treat your symptoms at home. Doctors can even prescribe medicine through telehealth, if needed.
 
 
 
 
Blue CareOnDemand
Blue CareOnDemandSM
What is it?
  • Video or telephone visits with licensed providers in the state where you access services
  • Available nationally, 24 hours a day, 7 days a week
What's the cost for members?
  • $0. No code needed.
Who should use it?
  • Any member
  • Members who are NOT showing symptoms of COVID-19
  • If you do have COVID-19 symptoms, Blue CareOnDemand can refer you to a nearby testing facility, if appropriate
  • The service covers urgent care, behavioral health and lactation consulting
 
 
Doctors Care
Doctors Care Anywhere
What is it?
  • Video visits with Doctors Care providers
  • Virtual triage for COVID-19 testing
  • Available to members from 8 a.m. to 10 p.m. EST, 7 days a week
What's the cost for members?
  • $0 when you use the code INS
Who should use it?
  • Members with any acute symptoms
 
DHEC
 
S.C. Department of Health and Environmental Control (DHEC)* - Virtual Triage
What is it?
  • Virtual triage for COVID-19 testing
  • Available to members during certain hours
What's the cost for members?
  • $0 when you use the code COVID19
Who should use it?
  • Members who have specific COVID-19 symptoms
 
Telehealth Visits With In-Network Providers

If you need follow-up care from an in-network provider and would prefer a virtual visit instead of in-person care, you may have the option to arrange telephone or video appointments with the provider. You would pay your normal cost share as you would for an in-person visit. These telehealth visits are a temporary offering, and coverage excludes inpatient, emergency room, observation and critical care services.

The Centers for Medicare & Medicaid Services have adjusted rules for telehealth services, which can be provided using Skype, FaceTime and similar applications. No formal approval process is needed.

*S.C. Department of Health and Environmental Control (DHEC) is an independent organization that provides health information on behalf of your health plan.